Sign on through a Secure Gateway

By default, the Secure Gateway includes a self-signed certificate. Some browsers, such as Google Chrome, allow self-signed certificates for SSL-encrypted websocket connections. Other web browsers like Internet Explorer show a warning message that the server certificate is not signed and prompt you to continue only at a significant risk.

Chrome OS and Safari web browsers prohibit connections using a self-signed certificate. In order to provide connectivity for these browsers, your IT department must import a trusted certificate into the InTouch Access Anywhere server or into the Secure Gateway.

If you encounter certificate problems trying to log on to the Secure Gateway, consider changing web browsers or ask your IT department to install a trusted certificate.

Use the following procedure to log on to the Access Anywhere server through a Secure Gateway.

To log on through a Secure Gateway

1. Using your web browser, go to

   https://Secure_Gateway_Node_Name:443/

   or

   https://Secure_Gateway_IP_Address:443/

   Note: You may need to enter a different port number if your company changed the default port number assigned to the Secure Gateway.

   The Secure Gateway start page appears with a field to enter the domain name or IP address of the Access Anywhere server.

   

2. Enter the IP address or the domain name of the RDP host computer where the InTouch Access Anywhere server is installed.

3. Click or tap Next.

   The InTouch Access Anywhere server logon page appears with fields to enter your user name, password, and select a ViewApp you want to view.

   

4. Enter your user name and password.

   Enter the domain name of your RDS host account in front of your user name if not specified as an Advanced Setting.

5. Select the ViewApp you want to view from the drop-down list.

6. Tap or click Connect to initiate an InTouch Access Anywhere browser session.