About InTouch Access Anywhere certificate error messages

Most web browsers require a trusted certificate to establish an encrypted network session. If you see an error message similar to the following figure, there could be a problem with the certificate on the InTouch Access Anywhere Secure Gateway server.

If this error message appears, check the address that is being used for the InTouch Access Anywhere Secure Gateway. If it is an IP address, like the image shown below, it may pose a problem.

Rather than using the IP address, use the domain name that matches a trusted certificate that has been configured in the InTouch Access Anywhere Secure Gateway.

For example, instead of using 192.168.1.111, use its domain name: sg.test.com.

In addition, install a trusted certificate on the InTouch Access Anywhere Secure Gateway that matches sg.test.com or *.test.com