Acknowledge alarms

You can configure the AlarmApp to require an alarm to be acknowledged even if the condition causing the alarm has passed. This ensures that an operator is aware of events that caused a temporary alarm state, but have returned to normal. You acknowledge alarms at run time using a shortcut menu or by script methods.

You can also configure a comment in the Configuration dialog box to use when alarms are acknowledged at run time. Select the Use Default Ack Comment check box to enable a default comment, and enter the comment string in the text box to automatically send the acknowledgement comment when a user acknowledges an alarm at run time. The default acknowledgement comment cannot be enabled from the Properties tab.

When Use Default Ack Comment is disabled, the Ack Comment popup is always displayed when a user acknowledges an alarm. You can configure the Ack Comment to automatically fill in the attribute description as the comment by enabling the Use Description as Comment Run-Time Behavior property in the Properties tab.

You can acknowledge alarm records directly from the AlarmApp. You can acknowledge:

• One or more selected alarms

• All alarms, including alarms not visible due to the limited space of the AlarmApp

• All visible alarms

• All alarms with common values, such as provider names, group names, priority ranges, and tag names.

To acknowledge selected alarms using the AlarmApp grid

1. Select one or more alarms in alarm state.

2. Right-click on an alarm shown in the AlarmApp and click Ack Selected.

   If no default acknowledgement statement is configured for the AlarmApp, the Ack Comment popup appears.

   

   Note: If the the Use Description as Comment property is enabled, the Ack Comment popup will contain the message, "Leave blank to use Attribute Description as Ack Comment."

3. Type an alarm acknowledgement comment and click OK.

To acknowledge other alarms using the AlarmApp grid

4. Select one or more alarms in alarm state.

5. Right-click the AlarmApp grid, point to Ack Others, and click one of the following:

   • Ack All to acknowledge all alarms in alarm state Ack Visible to acknowledge all visible alarms

   • Ack Selected Group to acknowledge alarms with the same provider names and group names of one or more selected alarms in alarm state.

   • Ack Selected Tag to acknowledge alarms with the same provider names, group names, and tag names within the priority ranges of one or more selected alarms in alarm state.

   • Ack Selected Priority to acknowledge alarms with the same provider names, group names, and within the priority ranges of one or more selected alarms in alarm state.

6. If no default acknowledgement statement is configured for the AlarmApp, the Ack Comment popup appears.

7. Type an alarm acknowledgement comment and click OK.