About InTouch Access Anywhere Secure Gateway log files

If you require technical support for the Secure Gateway, log files may be requested.

Note: The logs require a special viewer, which can be downloaded from the Download page

The current log file is accessible using the Configuration page under the Download tab. The actual diagnostic information saved in the log file can be set under the two log pages (Log Settings - Basic and Log Settings- Advanced).

Consult with a support engineer on which settings to enable.