Running InTouch Access Anywhere: common behaviors

Lost network connection

When a network connection is lost between a ViewApp in a browser and InTouch Access Anywhere, no notification appears to indicate the loss of the network connection.

Alternative Solution

Add a timer or clock display that shows the current time to provide an indication of the status of the network connection between the application and the InTouch Access Anywhere Server.

TSE script functions return values

TSE script functions such as TseGetClientId() and TseGetClientNodeName() always return 'AccessAnywhere' as the Client ID and Node Name. This is because all RDP sessions are opened at the Terminal Server node by InTouch Access Anywhere on behalf of the clients.

Alternative Solution

There is no alternative solution.

Updating applications using NAD

When you update an application from a Network Application Development (NAD) primary computer, a message appears in the NAD client computer but not on the host computer. You can make a change on the NAD primary computer, but because notification does not work, that change will not load into the client copy.

Alternative Solution

Refresh your session to see the changes. When you open a new session the latest version of the application will appear.

I/O servers

When InTouch requests to start I/O servers, if you click No, the TSE session logs off.

Alternative Solution

Click Yes when prompted to launch the I/O servers.

Secure access - certificates

If a trusted certificate is not installed when connecting to the Secure Gateway, you may see a warning message containing information that the site's security certificate is untrusted based on your browser's security settings.

Alternative Solution

Administrators should install a trusted certificate on the InTouch Access Anywhere server or Secure Gateway.

Mouse events

For all browsers: Tablet devices do not support mouse center click events. Script animations using the center button trigger type will not execute.

Alternative Solution

Modify your applications to use a script trigger other than a mouse center click event.

Dynamic Resolution Changes (DRC)

You will experience problems changing the size of an application window while running InTouch Access Anywhere with the Fit to browser and Fit To Window Advanced Options if DRC is not properly enabled and configured.

Solution

Ask your InTouch Access Anywhere administrator to complete this procedure, which enables the InTouch Dynamic Resolution Changes (DRC) feature.

1. Connect to the InTouch Access Anywhere server in a remote desktop session (RDP).

2. From InTouch Application Manager, select Tools from the menu bar and select Node Properties.

3. Select the Resolution tab.

4. Select the Allow WindowViewer to dynamically change resolution and Convert to screen video resolution options.

   Note: The InTouch Access Anywhere Administration Guide includes information to enable DRC on the host computer running WindowViewer.

Display on Devices with Resolution Below 800x600

InTouch Access Anywhere uses a minimum resolution of 800x600, which may not display as expected or desired on devices with a resolution below 800x600.

Alternative Solution

Ask your InTouch Access Anywhere administrator to modify the minDesktopWidth and minDesktopHeight settings appropriately.

InTouch Access Anywhere Reset

For all browsers: If you attempt to connect to the InTouch Access Anywhere server after clicking Reset on the landing page, the connection times out and fails, and a "Session disconnected" message appears.

Alternative Solution

Refresh the page after clicking Reset. The connection succeeds.