Arrow keys display

Android, iOS, and WinRT

The background of Up and down arrow keys turn black when you select them in the AlarmDBViewer control. This behavior causes difficulty in using Alarm Viewer controls.

Alternative Solution

There is no alternative solution.

Selecting an Alarm Viewer Control entry

Android, iOS, and WinRT

A black icon appears when you select any entry in the Alarm Viewer control box and right click to perform a freeze action. This behavior causes difficulty in using Alarm Viewer Controls.

Alternative Solution

There is no alternative solution.

Key script execution

Safari on iOS or

Opera on Android tablets

Key scripts with Ctrl and Alt key combinations do not execute the associated key scripts. The built-in software keyboards in these devices do not have Ctrl nor Alt keys.

Alternative Solution

Modify your scripted shortcut key combinations to account for this known limitation of tablet device keyboards.

Invoking InTouch keyboard

Safari on iPad or

Opera on Android tablets

User input animations do not consistently start the Windows keyboard.

Alternative Solution

Configure the InTouch application to use the InTouch keyboard if this is an existing application. For new applications, the recommended solution is to use the device's built-in keyboard.

Browser address bar

Chrome on Android or

Chrome on iPad tablets

A browser address bar blocks the WindowViewer title bar and menu bar.

Alternative Solution

Upgrade to latest version of Google Chrome and use browser in Full Screen mode. Older versions of Google Chrome do not support Full Screen mode. Adjusting the browser to use a higher resolution may help to make the menu bar viewable.

Function keys

Safari on iOS

Opera on Android tablets

iOS and Android keyboards do not support function keys F1 to F12, or Ctrl and Alt key combinations.

Alternative Solution

Use different keyboard shortcuts.

Invoking InTouch keyboard

Safari on iPad or

Opera, Firefox, and Chrome on Android tablets

The InTouch keyboard shows at the center of the InTouch window, which can cause the keyboard to appear off of the screen.

Alternative Solution

Scroll to the center of the InTouch window using the browser scroll bars to access the InTouch keyboard if this happens. For new InTouch applications, the recommended solution is to use the device's built-in keyboard.

Playing sound files

Safari on iOS or

Internet Explorer version 11.0

Sound WAV files cannot be heard using the PlaySound() method in an InTouch script when the application is viewed with the Safari or Internet Explorer 11.0 web browsers.

Alternative Solution

Use a different web browser to view an InTouch application.

Slider animation

Safari on iPad or

Opera, Firefox, and Chrome on Android tablets

ArchestrA slider graphic animation does not move smoothly. Slider movement is impaired but windows can be scrolled.

Slider animation

Safari on iPad or

Opera on Android tablets

The slider control of ArchestrA slider graphics cannot be moved.

Alternative Solution

There is no alternative solution.

Display

Safari and Chrome on iPad or Opera on Android tablets

The InTouch Access Anywhere keyboard icon overlays the WindowViewer menu bar.

Alternative Solution

Zoom in and pan or set your browser to a different resolution.

Numeric input

Safari on iPad or

Chrome and Opera on a desktop computer

Typing numbers very rapidly from the InTouch numeric pop-up keypad can result in incorrect values appearing in the display.

Key combinations

All browsers on mobile devices except Internet Explorer 10 on WinRT

Ctrl+Shift key combinations do not work for script shortcuts and key scripts.

Alternative Solution

Use different key combinations for keyboard shortcuts.

Key combinations

All browsers except Internet Explorer 10 on WinRT

Certain mouse events or key combinations do not produce the expected result

• Working, all browsers

  On Right Key Up

• Not working, all browsers

  While Left Key Down

  Right Click

  While Right Key Down

  On Right Key Double Click

• Behavior of a Chrome browser on an iPad

  While Left Key Down: The cursor bubble appears on a long press, which means an extended left click is not possible.

  On Right Key Double Click: The cursor bubble must appear in consecutive selections, which does not result in a double click.

  On Right Click: Right click functions only when unselecting; function is closer to On Right Up.

• While Mouse Over: This behavior works, but if you move your stylus or finger off of the screen, the mouse-over behavior persists.