Configure failover gateways

Multiple Secure Gateways can be configured as a failover chain in the InTouch Access Anywhere web client. A failover chain provides improved reliability with redundant Secure Gateways. Alternate Gateways automatically become active when the primary Gateway is unavailable. If the connection to the first Secure Gateway on the list fails, the request is redirected to the next server on the list.

To specify a failover list of Secure Gateways, enter each gateway address separated by a semicolon.

The following list of servers:

Us-bl2008r2;securegateway.domainname.com;192.168.0.3:4343

• The primary gateway is Us-bl2008r2 over port 443.

• The second Secure Gateway is securegateway.domainname.com over port 443.

• The third Secure Gateway is 192.168.0.3 over port 4343 (any port value other than 443 needs to be explicitly specified).

  Note: Maintain uptime for the servers at the front of the list to ensure the fastest logon time. If the primary server is unavailable, end-users will experience delays as the log on process must wait for the primary server to time out before attempting to connect to a failover server.