InTouch HMI issues

Issue Number

Description

On a fresh installation of System Platform 2023 R2 SP1, you may notice the following issues related to Secure SuiteLink Connection:

• The SuiteLink client does not connect to the WindowViewer.

• The Web Client does not bind to InTouch tag.

• When WindowViewer is launched, the system displays the SuiteLink error message in the Logger.

Workaround:

To ensure connectivity between the SuiteLink client and the WindowViewer:

• Enable System Management Server in the Configurator.

• Configure Secure SuiteLink connection (V3).

• Enable Unsecure SuiteLink connection (V2) fall back.

For more information, see Configuring a secure SuiteLink communication in the AVEVA InTouch HMI Help.

IMS 3582930

When creating a new InTouchViewApp, and the Include all graphics from graphic toolbox option is selected from the Tag Dictionary, error messages from WWFsObject and aaMxValue components appear in the Logger.

Workaround: None is needed. There is no loss of functionality.

IMS 3567276

In runtime, all pens of Multi Pens Trend may not update in synchronization.

Workaround:

Use Set time period option in runtime, to change the time period and hence to update all pens in synchronization.

IMS 2968494

Basic translation is supported for trend controls using an SQL connection. This translates the descriptions of tags as well as the user interface of the trend control. However, you can more fully use the translation capabilities for the trend control by connecting to the Historian using the REST oData interface. Using the REST oData interface expands the translation capabilities to include the translation of descriptions, engineering units and Boolean on/off messages.

IMS 2917871

After an upgrade, if InTouch and Historian are installed on the same node, InTouch ViewApps published to AVEVA Insight may not show tag data. This is because an XML configuration file for the ViewApp is inadvertently deleted during Historian configuration.

Workaround: Republish each affected InTouch ViewApp.

IMS 2886663

After you upgrade PCS from 7.0.1 to 8.0, InTouchDataService continually writes warning messages to the logger. These messages occur, on average, about every 30 seconds.

There is no loss of functionality from this issue. Other than generating the warning message, InTouchDataService continues to operate normally.

IMS 1928318

When the Supertag instances are created by importing from a .CSV file, the imported Supertags are not displayed in the Supertags pane of the WindowMaker.

Workaround: The Supertag instances created by importing from a .CSV file can be viewed in the tag dictionary.

IMS 1488851

Post-upgrade from InTouch HMI 2017 U3 SP1 to InTouch HMI 2020 R2 SP1, the following warning message is logged in the LogViewer:

“Unable to start the aaServiceHost Could not load file or assembly 'PCS.Client.Discovery, Version=1.3.1.0, Culture=neutral, PublicKeyToken=23106a86e706d0ae' or one of its dependencies. The system cannot find the file specified.”

This has no functional impact. However, restarting the system will resolve the message.