Locally install or upgrade a softkey license for Embedded HMI
- Last UpdatedOct 29, 2026
- 3 minute read
Use the Remote Agent program running on your Windows Embedded device to locally install or upgrade the softkey license for the Embedded HMI runtime software.
Prerequisites:
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Access to the full software installed on a project runtime target station. You need to use the Protection Manager utility program (also called Register) included with that software in order to perform this task.
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Have already purchased a valid license or license upgrade. You may purchase it when you send in the site code hardware identifier (see below), but doing so might increase your downtime. For more information, contact your software distributor. You can update any license setting (such as product type, options), or you can upgrade the software to a new version. The cost of the update/upgrade depends on the difference between the current and new license settings.
Tip: You can purchase some Windows Embedded devices with an Embedded HMI softkey license already installed. Ask your software distributor about this possibility.
These instructions apply both to installing a new softkey license and to upgrading an existing softkey license; whatever license you apply will overwrite the previous one, if any.
To install or upgrade a softkey license locally:
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On the Windows Embedded device, run Remote Agent if it is not already running.

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Select Setup.
The Setup dialog box is displayed.

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Select License.
The License dialog box is displayed. If you have a valid softkey license installed, the dialog box will display those settings. If you do not have a softkey, the dialog box will display License not found.

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Select Change License.
The Change License dialog box is displayed with a randomly generated site code hardware identifier.

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Send the site code hardware identifier to your software distributor.
Typically, you will copy the site code hardware identifier to your clipboard and then paste it into an email to your software distributor. To copy it to your clipboard, select the Copy button to the right of the Site Code hardware Identifier box.
Note: An activation key is not the same as a site key activation code.
When you receive the site key activation code from your software distributor, type or paste it in the Site Key activation Code box, and then select Authorize. Confirm when prompted.
The new license settings are saved on the device, and then a confirmation message is displayed.
If the new site key activation code is not validated, an error message is displayed. If that happens, confirm that you entered the site key activation code correctly. If you entered it correctly and still get an error message, contact your software distributor for further assistance.