InTouch HMI 2023 R2 SP1 P02

Defect ID

SR/Case Number

Description

3292661

960410334

Post upgrade from System Platform 2023 P02 to System Platform 2023 P04 there were issues with some Industrial Graphics with error messages on AVEVA Logger.

3592731

960478506

In the Japanese version of InTouch HMI 2023 R2 P01, when the Japanese keyboard was enabled and text was entered, the input was garbled, and the characters did not display correctly.

3636658

960489859

In Standalone InTouch, the view.exe memory increased up to 2GB, and then the application became unusable.

3678282

960493508

Post upgrade from InTouch HMI 2014 to InTouch HMI 2023 R2 P01, the InTouch application froze multiple times a day for about 20 to 30 seconds and then continued to operate as normal until the next freeze.

3692549

960524090

The log messages from ArchestrAGraphic component were enhanced to include the full graphic name in the warning message.

3703479

960523958

When the custom property value pair method was added into a script, the last location of the popup was not preserved. If that section of the script was commented out, the last location of the popup was preserved. 

3704024

960531805

The alarm printer configuration included the date and time, even when these fields were unchecked in the configuration.

3707212

960530842

In InTouch HMI 2023 R2 SP1, it was no longer possible to navigate between screens, quick functions, scripts, and other features using keyboard.

3715993

960526425

In InTouch HMI 2023 R2 P01, when a window with Alarm Client Control was opened and closed repeatedly, there was a gradual increase in memory consumption.

3726241

960540410

AlarmDBLogger connected to ALMDB as a Windows User, even if it was configured with SQL authentication.

3730802

960513935

In A managed InTouch application of System Platform 2023 R2 P01, if the WindowViewer was configured to start maximized, the Show Symbol position was not displayed correctly.

3732773

960501047

When the security was set to OS group-based and when a new user was created within the active directory, changes were not propagated to the IDE after logging into the Intouch Web Client. The user was not authenticated, and the appropriate access level within the visualization was not assigned.

3736501

960533474

In InTouch HMI 2023 R2 P01, was unable to export some of the galaxy graphics. The exported graphics were of 0 KB and also when saving those graphics, they were showing errors.

3736915

960543313

Post upgrade from InTouch HMI 2017 U3 SP1 to InTouch HMI 2020 R2 SP1, incorrect value was written to InTouch integer tag by a combo box graphic.

3748177

960546752

When I/O data came from a Galaxy connection, the switching of the animation did not work.

3757885

960548226

Post migration from English version of InTouch HMI to German version of InTouch HMI, the old key scripts from the English keyboard were still displayed and the Active-X scripts were duplicated.

3768399

960487027

In InTouch WindowMaker, when a few windows were selected, the Open windows button was greyed out and could not see the list of all opened windows.

3770993

960552126

In InTouch HMI 2023 R2 P01, the tag value did not get updated in the Industrial Graphic popup.

3771609

-

In Alarm Client Control, alarm records disappeared when resized the graphic window vertically.

3790790

960556702

When multiple Web Browser widgets were used in a graphic, the InTouch View App and all the web pages shared a single CPU core, resulting in significant slowdowns and near unresponsiveness.

3801478

960557401

In Alarm Client Control, Priority could not be added to the default query, when Alarm Backup Pair name was used. This query could not be converted to use in Current or Recent modes and could only be used with Historical mode.

3804103

960559973

In Managed InTouch application, the View.exe caused increased memory usage from 178 MB to 2.4GB because of which performance was slow.

3811342

960563966

In InTouch HMI 2023 R2 SP1, InTouch Web Client symbol placed into another Web Client via iframe was not responding.

3827201

960567812

In System Platform 2023 R2 SP1 Trend pen triggered many logs when event history was queried.

3827398

960567083

Post upgrade from System Platform 2014 to System Platform 2023, in a managed InTouch application, DBDump failed with 112-character path.

3834470

960566227

Post upgrade from InTouch HMI SP2023 R2 to InTouch HMI SP2023 R2 SP1, Industrial Graphics with UDTs took a long time to save.

3834546

960563058

In a frame window with a graphic embedded and a key script ESC was used to close the frame window, in runtime when ESC was clicked, an exception error appeared, and the script was not triggered.

3839614

960557212

In InTouch HMI 2023 R2, as InTouchDataService.exe was not responding with an exception System.NullReference, all clients of InTouch Web Client did not have data.

3842871

960572007

On a machine with windows 11 and InTouch HMI 2023 R2 SP1 with hotfix 3790790, symbols created with the Web Browser widget displayed a big red cross and the word 'empty' on it.

3853090

960565332

While migrating Galaxy from System Platform 2017 U2 to System Platform 2023 P04, an error saying "ArchestrA.Visualization.GraphicLibrary Unable to generate snapshot for control TrendClient1-System.ArgumentException: Parameter is not valid" appeared in OCMC for all controls.

3873424

960583410

When InTouch View App was configured for ArchestrA security, and when a second domain (Langroup) was added and TN000023549 was followed for cross domains, the IDE login window domain dropdown showed both domains. However, while logging into the View App, the domain dropdown did not list the second domain.

3878728

960583605

The overridden AccessName properties of UDT instances were not preserved when importing UDT information into a new InTouch application. Although the exported JSON file correctly included the instance override details, these property overrides were not retained during the import process.

3895034

960577566

WindowViewer used In-Memory cache settings when Cache Industrial Graphics and Reset Industrial Graphic options were selected. Unexpected behavior was observed in ShowGraphic calls.

3922156

960555483

There was memory leak in CALWrapper. When a short network failure would disconnect Access names/Topics in a system with many Topics, if network connection was reestablished before all topics were down, the disconnected ones would never return online again.

3924887

960589375

While importing Bitmap images into an InTouch View App, if the image (bmp) is located in lengthy path then an error saying "Unsupported image file type" was displayed.

Issue ID

Description

2612382

MxDataProvider Service is not deploying on Runtime node as PCS-Services Repository is installed on Runtime node.

2897808

Attempting to sign an alarm acknowledgement fails in managed InTouch with an error message warning of incorrect user credentials. The SignedAlarmAck feature is not currently supported for Managed InTouch configured for AVEVA Operations Control connected experience.

1928318

When the Supertag instances are created by importing from a .CSV file, the imported Supertags are not displayed in the Supertags pane of the WindowMaker.

Workaround: The Supertag instances created by importing from a .CSV file can be viewed in the tag dictionary.

1826926

When a window containing a symbol with an embedded MapApp widget is viewed in WindowViewer, the MapApp does not load.

Workaround: To view the embedded MapApp widget upon fast switching to WindowViewer:

1. Navigate to C:\Windows\System32\.

2. Locate the file 'dbghelp.dll'. Copy the file and paste it to C:\Program Files (x86)\Common Files\ArchestrA\.

3. Setup the below registry in windows. [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ArchestrA\WebApplications\Default\SuiteLink]

   "V2Server"=dword:00000001

   "V3Server"=dword:00000001

1765301

When an existing Custom Client Control or Web Widget is overwritten to the Cloud, the latest version is not available for other users.

Workaround: To overwrite an existing Custom Client Control or Web Widget to the Cloud, restart the WindowMaker and delete the existing client control or Web Widget in the source repository. This allows successful upload/download of the the client control.

Similarly, restart the WindowMaker to retrieve the latest Custom Client Control or Web Widget.

TFS-1351507

Language switching is not supported for the Carousel Widget in runtime.

TFS-1369183

A Carousel Widget containing the Web Browser Widget, QR Code Scanner Widget, Trend Client Control, Alarm Client Control or SQL Data Grid Control will not display correctly in WindowViewer, as default browser security options prevent cross-origin requests.

TFS-1372178

Carousel widgets in a managed application migrated from InTouch 2020 to InTouch 2020 R2, do not contain the latest properties.

Workaround: On migrating a Galaxy from InTouch 2020 to InTouch 2020 R2, run the IDE as an Administrator atleast once, to allow loading the latest InTouch 2020 R2 carousel widget properties.

TFS-1371799

When an InTouch 2020 application (.aapkg) is exported and imported to InTouch 2020 R2, then the default namespace for a tag reference within a Carousel widget is not resolved in runtime.

Workaround: Open the graphic containing the Carousel widget. Edit any property and save the graphic. The tag reference is resolved, and the graphic is displayed in runtime.

TFS-1374896

After a graphic/toolset is created, the letter case of the graphic name cannot be changed in WindowMaker. For example: INTOUCH cannot be changed to InTouch.

Workaround: Rename the graphic to a temporary name. Rename the graphic again with the correct letter case. For example: Rename INTOUCH to ChangeName and then rename to InTouch.

TFS-1377672

Connecting many clients to a busy OPC UA server may cause various warnings and errors to be logged from the InTouch OPCUA Host process. Warning messages are for information purposes only and do not indicate any loss in functionality. Error message indicate that the operation was aborted.

Workaround: It is recommended that client connections to the server be planned and monitored, so not to burden the server and cause connection failures.