Tune the Alarm Tree View refresh

When the Alarm Tree View is being refreshed, it is possible that the alarm providers listed in the tree do not match the alarm providers that were included in the query. This can occur if remote alarm providers have very large hierarchies of alarm groups or if the network connection with the alarm providers is slow.

To ensure that the Alarm Tree View refreshes properly, there are three settings that can be entered and tuned in the [InTouch] section of the InTouch.ini file. These settings specify how long to wait for a complete response to the query and how frequently to retry the alarm query during that period.

These settings are not included in the InTouch.ini file by default and must be manually entered to tune them. When the settings are not explicitly entered in the InTouch.ini file, their default values are used.