Troubleshoot problems with the services user account

If InTouch services fail to install or start after you install the InTouch HMI, you could have a problem with the user account that they run under.

Troubleshoot services user account problems

1. Open the Windows User Manager window and create a new primary user account.

   This user account must have administrative privileges on the local computer to start an InTouch component as a service. If you do not see your computer's node name in the domain list, then manually type in the node name.

   For more information, see Configure the user account for InTouch services.

2. Verify that your computer's node name is no longer than 14 characters. If the node name contains underscore characters (_) or dashes (-), remove them.

3. During installation when you are prompted to enter the domain name, type in the node name of your computer, not the domain name. Then, type the user name that was created in step 1 and your password.

4. If you already installed the InTouch HMI, you can still specify the domain name, user name, and password by running the ArchestrA Change Network Account Utility.

5. Reboot your computer.

6. Log onto your network domain with any valid user account. Even if your domain goes down, it does not affect your InTouch application that is running on the local computer.