Alarms in a Terminal Services environment

By using the Distributed Alarm System with Terminal Services for InTouch, alarm clients running on different terminal sessions can select what alarm to show and how to present it.

Alarm Providers identify themselves by a name that uniquely identifies their application, and the instance of their application. This information is made available to the Distributed Alarm System when the Alarm Provider or the Alarm Consumer registers with the Distributed Alarm System.

The node on which an Alarm Provider is running is identified by a name that uniquely identifies the computer node in the system. This information is made available to the Distributed Alarm System when an instance of it starts up on the computer node.

When an alarm event is logged, the node and complete Alarm Provider name identify the source of the alarm.

When an alarm is acknowledged in a Terminal Services environment, the Operator Node that gets recorded is the name of the client computer running the Terminal Services session used by the operator. If the node name of the computer cannot be retrieved, its IP address is used instead.

Note: Alarm Providers are not supported on Terminal sessions. They are only supported on the Terminal Console.