Troubleshoot InTouch services

If a service depends on other services starting before it can start, Windows verifies if the prerequisite services are running before starting the service.

Depending on your requirements for running WindowViewer, be aware of the following dependencies:

• The NetDDE Helper service must be running if you plan to use Distributed Alarming or Distributed History or if you intend to access network DDE data.

  The NetDDE Helper service also depends on both the Network DDE and Network DDE DSDM services being installed and configured for either Manual or Automatic startup. During installation, the NetDDE Helper service is configured for Manual startup. WindowViewer automatically starts this service when the computer starts.

• If you need WindowViewer to act as a SuiteLink server or client, then the SuiteLink service must be running.

  The SuiteLink service also requires that Microsoft TCP/IP be installed.

• If you want to store any messages or errors while WindowViewer is running, you must make sure that the Operations Control Log Viewer service is installed.

  Both the SuiteLink and Operations Control Log Viewer services should be installed and configured to run in automatic startup.