Troubleshoot viewing graphics in a web browser

If the InTouch Web Client is not displayed, verify the following settings

• Ensure that the InTouch Web Service is running on the node.

• Ensure the user account accessing the InTouch Web page is part of one of the user groups.

• If IIS is running on the same machine, it may conflict with the InTouch Web Server.

  • If IIS is running and it is not being used, stop and disable the service. If IIS must run, configure to use a port other than Port 80 to avoid conflict.

If you get a HTTP Error 404.0 - Not Found error when you attempt to launch the InTouch Web Client

• Ensure that Web Client is enabled on the selected node. Contact your administrator.

If any graphic primitives or animations are not visible or working as expected

• Check the list of unsupported features to see if it is not yet supported by the Web Client.

• Run the Web Client locally via http://localhost/InTouch, browse to the symbol, and look for the compatibility icon to view a list of the unsupported items in the graphic.

• If you use a primitive or animation in a graphic that is not supported, it will be removed and a message recorded in the Logger. The logged message contains the path to a generated CSV report file. You can view the Logger message, and navigate to the report for more information.

If the selected graphic is displayed but no data is shown or animations are not updated

• Ensure InTouch WindowViewer is running, if the graphics point to InTouch tags.

• Ensure Application Server is running, if the graphics point to Application Object references.

• Ensure the InTouch iData service is running.