Known Issues

Issue ID

Description

3298289

Insight screen showed blank when tried to publish data from InTouch HMI.

Workaround:

1. Go to c:\program files (x86)\Wonderware\Intouch\InsightPublisher\x64 and open the aahCloudConfigurator.exe.config file.

2. Update the following values:

   • <add key="PublisherProcess" value="C:\Program Files (x86)\Wonderware\InTouch\InsightPublisher\x64\aahInTouchTagImport.exe" />

   • <add key="PublisherPrerequisite" value="C:\Program Files (x86)\Wonderware\InTouch\InsightPublisher\x64\aahPublisherPrerequisites.dll" />

3. Relaunch the publisher.

2897808

Attempting to sign an alarm acknowledgement fails in managed InTouch with an error message warning of incorrect user credentials. The SignedAlarmAck feature is not currently supported for Managed InTouch configured for AVEVA Operations Control connected experience.

1928318

When the Supertag instances are created by importing from a .CSV file, the imported Supertags are not displayed in the Supertags pane of the WindowMaker.

Workaround: The Supertag instances created by importing from a .CSV file can be viewed in the tag dictionary.

1826926

When a window containing a symbol with an embedded MapApp widget is viewed in WindowViewer, the MapApp does not load.

Workaround: To view the embedded MapApp widget upon fast switching to WindowViewer:

4. Navigate to C:\Windows\System32\.

5. Locate the file 'dbghelp.dll'. Copy the file and paste it to C:\Program Files (x86)\Common Files\ArchestrA\.

6. Setup the below registry in windows. [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ArchestrA\WebApplications\Default\SuiteLink]

   "V2Server"=dword:00000001

   "V3Server"=dword:00000001

1765301

When an existing Custom Client Control or Web Widget is overwritten to the Cloud, the latest version is not available for other users.

Workaround: To overwrite an existing Custom Client Control or Web Widget to the Cloud, restart the WindowMaker and delete the existing client control or Web Widget in the source repository. This allows successful upload/download of the the client control.

Similarly, restart the WindowMaker to retrieve the latest Custom Client Control or Web Widget.

TFS-1351507

Language switching is not supported for the Carousel Widget in runtime.

TFS-1369183

A Carousel Widget containing the Web Browser Widget, QR Code Scanner Widget, Trend Client Control, Alarm Client Control or SQL Data Grid Control will not display correctly in WindowViewer, as default browser security options prevent cross-origin requests.

TFS-1372178

Carousel widgets in a managed application migrated from InTouch 2020 to InTouch 2020 R2, do not contain the latest properties.

Workaround: On migrating a Galaxy from InTouch 2020 to InTouch 2020 R2, run the IDE as an Administrator atleast once, to allow loading the latest InTouch 2020 R2 carousel widget properties.

TFS-1371799

When an InTouch 2020 application (.aapkg) is exported and imported to InTouch 2020 R2, then the default namespace for a tag reference within a Carousel widget is not resolved in runtime.

Workaround: Open the graphic containing the Carousel widget. Edit any property and save the graphic. The tag reference is resolved, and the graphic is displayed in runtime.

TFS-1374896

After a graphic/toolset is created, the letter case of the graphic name cannot be changed in WindowMaker. For example: INTOUCH cannot be changed to InTouch.

Workaround: Rename the graphic to a temporary name. Rename the graphic again with the correct letter case. For example: Rename INTOUCH to ChangeName and then rename to InTouch.

TFS-1377672

Connecting many clients to a busy OPC UA server may cause various warnings and errors to be logged from the InTouch OPCUA Host process. Warning messages are for information purposes only and do not indicate any loss in functionality. Error message indicate that the operation was aborted.

Workaround: It is recommended that client connections to the server be planned and monitored, so not to burden the server and cause connection failures.