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Application Server

Behavior if connection is lost

  • Last UpdatedJan 16, 2025
  • 2 minute read

When you successfully sign in, your user profile which shows your user name and account number, appears in the title bar.

Two different types of connection loss may occur. These are:

  • The connection between the application and the AVEVA Identity Manager.

  • The connection between the AVEVA Identity Manager and CONNECT.

Lost connection between AVEVA Identity Manager and CONNECT

If, while your application is running, the connection between AVEVA Identity Manager and CONNECT is lost and prevents you from signing in again:

  • On-premise capabilities will continue to function.

  • Connected experience capabilities will stop working.

  • If you try to start another connected experience application on the same node, it may not successfully run until the connection is restored. This applies to another instance of same product or a different Operations Control product.

  • You have to sign in again using the Sign in option once the connection is restored.

Lost connection between the application and AVEVA Identity Manager

If, while your application is running, the connection between the AVEVA Identity Manager and the IDE or an OMI ViewApp is lost:

  • A warning icon is displayed and provides a notification about the connection state.

  • Any open OMI ViewApps will continue to run.

  • If you try to open a ViewApp, it will run in read-only mode.

  • You will not be able to perform any writes.

  • The IDE will continue to function, but you will lose access to any shared Cloud folders.

To address connection loss issues

  • If there is loss of connectivity to CONNECT or AVEVA Identity Manager, a warning icon is displayed and provides a notification about the connection state. When you hover the cursor over the warning icon, a tooltip with the connection loss message appears.

    connection loss error message

  • Address any network connection issues. In the IDE, select on the profile icon and sign in again. For OMI ViewApps, you must sign out before you can sign in again.

    Sign in again after loss of connection

  • When the connection is restored, the warning icon will no longer be visible.

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