Cached data at log in

If you log on to System Platform on a workstation that belongs to Domain A and Domain Controller A fails, locally cached login data is used on subsequent log on attempts. When the domain controller returns to operation, your log on fails during the time period that trusts are being reestablished by the controller.

If, during the controller outage, your username/password data changed, you can use the old log on data if you intend to work locally.

If you want to perform remote operations, you should log on with the new log on data. If that fails, the trusts are being reestablished by the controller, and you should retry at a later time.

The user’s full name is not available to any client (for example, an InTouch window) if the domain controller is disconnected from the network when the user logs on to System Platform for the first time.

If the user previously logged on to System Platform when the domain controller was connected, the user’s full name is still available to the client from data stored in cache even if the domain controller is disconnected when the user subsequently logs on to System Platform.