Connection issues in Safari on iOS devices

In some cases, you may experience issues in Safari on iOS devices with not being able to connect to the server, and the following error message will appear:

Could not connect to database. Please check your network/VPN connection, SQL server permissions, and that PI Manual Logger Web is using a trusted SSL (https) certificate.

If you experience such issues, you may need to install your company’s trusted certificate on an iOS device by following these steps.

1. Download the certificate to the iOS device in one of two ways:

   1. Email the certificate to the device and double-click the attachment. (If you are using a web-based email application, you must use Safari.)

   2. Browse to the file using Safari and click on the certificate file.

   • In iOS 12.2: A popup will appear indicating that the Profile downloaded and needs review before installing.

   • In iOS 12.1.4: A popup will appear asking for permission to download the certificate. It will then open the Profile section under General Settings with a popup to install the profile. Skip to Step 2.c.

2. Install the certificate.

   1. Go to Settings > General.

   2. Click Profile to open Configuration Profile.

   3. Click the profile for the downloaded certificate.

   4. Click Install. Enter the device passcode if prompted.

   5. If the certificate is a Root Certificate, a warning appears. Click Install again.

   The Install Profile dialog appears.

   1. Click Install.

3. If the previously installed certificate was a Root Certificate, you must follow additional steps required to trust it:

   1. Go to Settings > General.

   2. Click About.

   3. Scroll to the bottom and click Certificate Trust Settings.

   4. Click the toggle to enable full trust for the root certificate.

   5. Click Continue at the prompt.