View user details

User details can be viewed from either the account level, across all of CONNECT or from a particular service. Viewing user details at the service level can be useful to indicate when specific users last used that service.

To view all user details:

1. Select User Management from the navigation rail.

2. Select the Users option. The list of current users is displayed.

3. (Optional) The list can be filtered based on the information you type in the Filter by username box. After filtering the list and selecting a required username, you can view the groups and roles assigned to the user.

   Additionally, you can select Show only users who have never signed in to only show users that have not previously signed in.

To view user details for a specific service:

4. Select Folder Management from the navigation rail.

5. Select the folder containing your chosen service.

6. Select the vertical ellipsis on a service tile.

7. Click View service users.

8. The list of current users is displayed.

9. (Optional) The list can be filtered based on the information you type in the Filter by username box.

   Additionally, you can select Show only users who have never accessed this service to only show users that have not previously used the service.

Featured user information

The Users page includes the following information about the users:

• The Username column shows the username for each user, this is normally an email address.

• The Display Name column will be populated in the following circumstances:

  • If the user is non-federated, the first name and last name of the user, as available in the My Profile section, is displayed. The My Profile section is only accessible to non-federated users. For more information about the My Profile section, see Update profile information.

  • If the user is federated, then the Display Name shows the information stored in your organization's Active Directory, if available.

• The Last accessed column records when a user last accessed the service. This column is only visible when the user details are viewed from within a service. The date and time automatically matches the local timezone of your browser and includes the date, hour and minute of last access. If the user has never accessed the service, no value is shown in the column. The Last accessed column will populate from 12 December, 2024 and will become more comprehensive as users access the service.

  Note: Be aware that despite a service being used recently the Last accessed datetime may display a value up to seven days old. This is because once a user has logged in to CONNECT, a session may remain active for up to seven days. The last accessed datetime is taken when a service is launched for the first time in a session. For information on the definition of a user session, see CONNECT terminology.

• The Last signed in column records when a user last signed in to their CONNECT account. The date and time automatically matches the local timezone of your browser and includes the date, hour and minute of last sign in. If the user has never accessed their account, no value is shown in the column. The Last signed in column will populate from 20 November, 2024 and will become more comprehensive as users access their accounts.

  Note: The Last signed in value will only update for a user when there is a new sign in. If a user returns to CONNECT within seven days and they are not prompted to sign in, they will not receive an updated value.

• The MFA Status column shows the multifactor authentication status for each user. The status can be one of the following values:

  • Not registered: the user has not yet activated multifactor authentication.

  • Opted out: the user has opted out of multifactor authentication.

  • Registered: the user has activated multifactor authentication.

  • Federated: this is a federated user. The multifactor authentication status is not applicable.