Understand charge types

CONNECT has three ways of charging credits:

• Fixed Charge: A fixed charge is a fixed number of credits deducted from your credits balance on a fixed cadence, for example, 1000 credits per month. The charge continues to apply for as long as the service is present in an active credits agreement. Also, the fixed charge will apply irrespective of the usage.

  Note: The fixed charge can be once per service instance or once per account based on your credits agreement.

• Usage Charge: A usage charge allows credits to be deducted from your credits balance based on their usage. CONNECT currently supports the following usage types:

  • Based on Active Users: Deducts a given number of credits for each active user who uses the service within a given period, for example, if the monthly user charge is 20 credits per user per month, then 2 users who access the service in the same calendar month would cost 40 credits. For 5 users, this would be 20 credits x 5 users = 100 credits for that month.

    Note: Subsequent usage by the same user, in the same period will not incur additional charge.

  • Based on Resource Usage: Deducts a given number of credits for the use of a resource, for example, the use of a licence file to access a product or a seat on a training course. This usage could also represents different types or forms depending on the product/service, for example, Terra bytes, Concurrent Users, Tags + devices, and so on.

• Resource Charge: A resource charge is levied if a resource is available to you even if you do not consume it immediately. For example, if certain amount of data storage is required for your product, a charge, according to the rate plan mentioned in your credits agreement, is levied even if you do not use the storage.