Charge periods

The primary charge periods for CONNECT are day and month. However, CONNECT can also support an hour charge option; but it is used sparingly.

Note: Multiple Active User charge rates are supported, which calculates and automatically moves a user across to a more cost-effective rate plan based on their usage over the given charge period.

General rules

The following general rules apply:

• Access is recorded against a user’s sign in details.

• The user is charged at the point of accessing the service, and if a session overlaps at the start of the next charge period.

• For services running on CONNECT (Cloud Services), there is no limit on the number of sessions that can be run against the product during the charged period. For other products or services running on-premise and licensed through AVEVA's Licensing as a Service (LaaS), the maximum sessions per change period may vary depending on your product. See Understand LaaS charges for more information.

• Charge periods are standardized against UTC (Coordinated Universal Time). Alternatively, in the credit agreement, an AVEVA representative can set the time zone to reflect the local time zone of the majority of your end users’. Speak to your AVEVA representative to change the time zone.

• Active User charges will be applied regardless of how long the user uses the service.

• 'Active User' is the official terminology to be used. Historically, the user-charge type has also been referred to as 'Unique User'.

Hour charge period

The user is charged when they first access the service with no credit charge/access period active. The user is then charged on the hour, every hour (as determined by the time zone set in the credit agreement) while the user has an active session. After the charge has been applied, the user can freely access the product until 59m and 59s of the given hour.

The following example shows how an hour charge period is calculated.

The following table further elaborates on the example:

Day charge period

The user is charged when they first access the service with no Credit charge/access period active. The user is then charged at the start of each day beginning 00:00 (as determined by the time zone set in the credit agreement) while the user has an active session. After the charge is applied, the user can freely access the given product until 23:59:59 of the day in question.

The following example shows how a day charge period is calculated.

The following table further elaborates on the example:

Month charge period

The user is charged when they first access the service with no Credit charge/access period active. The user will be charged again on the 1st of the subsequent months beginning 00:00 (as determined by the time zone set in the credit agreement) if they continue to have an active session that overlaps the start and end of a month. After the charge is applied, the user can freely access the product until 23:59:59 of the last day of the month.

The following example shows how a month charge period is calculated.

The following table further elaborates on the example:

After signing up to an AVEVA Flex Credits Agreement and purchasing of credits, you can use CONNECT to manage and track your credit balance.

Through CONNECT, you can choose which products your organization requires access to in exchange for Flex credits, and whether it is an on-premise, cloud or hybrid service. As and when you choose to access and consume a service, your credit balance will be deducted according to the rate plan for that service. Credits purchased also include Customer FIRST support, and should your business need additional credits, you can simply purchase top-up credits.