Server could not be contacted error
- Last UpdatedOct 06, 2025
- 1 minute read
If you get the error message The server could not be contacted:
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Restart the web browser.
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Make sure you are using the host's fully qualified domain name in the URL of the web application you are trying to open.
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Check that the AVEVA Identity Manager service is running.
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Check that the Active Directory domain controller is accessible on the network.
To verify that the Domain Controller is connected and running
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From the node on which you are running the web application, open the Windows Command shell (run cmd) as Administrator.
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Enter nltest /sc_query:DChost, where DChost is the host name of the node on which the Domain Controller is running.
If the command returns Trusted DC Connection Status Status = 0 0x0 NERR_Success, the nodes are connected and communicating correctly.