Configure RtReports application pools to use the RtReports service account

If you are using a domain account for the RtReports service account, then you must configure the application pools to use this identity, as described below.

1. Run Internet Information Services (IIS) Manager.

2. Under Connections, select Application Pools to display the list of application pools.

   The list includes the two RtReports application pools:

   • RtReports Admin App Pool runs the RtReports Administration website, located at https://webServer/RtReports/Admin

   • RtReports App Pool runs the main RtReports application services located at https://webServer/RtReports

3. Right-click RtReports Admin App Pool, and then select Advanced Settings to open the Advanced Settings window.

4. Under Process Model, select the Identity field and then select the Browse button to open the Application Pool Identity window.

5. Select Custom account and then select Set to open the Set Credentials window.

6. Enter the user name and password for the custom RtReports service account, and then select OK to close the open windows.

7. In the application pools list, repeat these steps for the RtReports App Pool Application Pool.