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AVEVA™ Manufacturing Execution System 2023 R2

Data Fails to Load During Initial Model Deployment with Socket Connection Warnings/Errors

Data Fails to Load During Initial Model Deployment with Socket Connection Warnings/Errors

  • Last UpdatedMay 17, 2023
  • 1 minute read

Error Description

The MES BI Gateway model deployment does not populate all the dimension tables and there are socket connection warnings or errors. Data is retrieved for smaller datasets but not for the large ones. This is similar to the issue described in Timeout Errors During Initial Model Deployment or Data Updates but is seen even after increasing the timeout settings.

Reason

Even with the extended timeouts, the quantity of data being returned might exceed the maximum size expected by the BI Gateway Data Adapter Service.

Resolution

Contact Technical Support and provide the following information:

  • The error messages being seen

  • The dimension not being populated

  • The number of records in the corresponding MES table

  • A description of the problem

This information will allow Technical Support to determine if Hotfix L00149698 will resolve your issue.

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