Troubleshooting the Industrial Graphics Web Client

Note: AVEVA Industrial Graphics is now deprecated within Plant SCADA and future releases. It will no longer be supported or maintained in future versions, monthly updates or security updates. AVEVA recommends customers cease using AVEVA Industrial Graphics within Plant SCADA runtime systems and decommission any Plant SCADA Industrial Graphics web servers from production and engineering systems. See AVEVA™ Industrial Graphics for more information.

If you are having problems displaying the Industrial Graphics Web Client, you should firstly check the settings described in the topic Confirm the Settings for an Industrial Graphics Server.

If the Web Client is not displayed, verify the following settings:

• Confirm that the AVEVA Industrial Graphics Service is running in the Windows® Component Services console.

• Confirm that the AVEVA Plant SCADA Connectivity Service is running in the Component Services console.

• Confirm the user account accessing the Industrial Graphics Web page is associated with the "Industrial Graphics Users" security role (see Configure User Access for an Industrial Graphics Web Client).

• Confirm that the browser settings have been configured to allow cookies for this web site. Private browsing modes are not supported as they are designed to block cookies by default.

• If IIS is running on the same machine, it may conflict with the Industrial Graphics Web Server.

  If IIS is running and it is not being used, stop and disable the service. If IIS must run, configure to use a port other than Port 80 to avoid conflict.

If you get a "HTTP Error 404.0 - Not Found" error message when you attempt to launch the Industrial Graphics Web Client:

• Ensure that Web Client is enabled on the Industrial Graphics Server. Contact your administrator.

If any graphic primitives or animations are not visible or working as expected:

• Check the list of unsupported features to see if it is not yet supported by the Web Client.

• Run the Web Client locally via http://localhost/aig, browse to the symbol, and look for the compatibility icon to view a list of the unsupported items in the graphic.

• If you use a primitive or animation in a graphic that is not supported, it will be removed and a message logged. The logged message contains the path to a generated CSV report file. You can view the Logger message, and navigate to the report for more information.

If the selected graphic is displayed but no data is shown or animations are not updated:

• Ensure Plant SCADA runtime is running if the graphics point to Plant SCADA tags. You should also check if the I/O servers are running.

If I/O updates are not appearing in the Web Client:

• This could mean Runtime Manager is not running as a service on your Plant SCADA servers. Check the Log Viewer for the following message:

  "Failed to connect to 'scada'. Error description: No connection was established with a service endpoint".

  To configure Runtime Manager to run as a service, see Configure a Runtime Computer for Encryption.

If you get a "Certificate Error: Your connection to this site is not secure" message when accessing the Web Client:

• This means a valid certificate is not available on the client. Review the process described in the topic Use SMS Certificates with Web Applications.

See Also

Manage the Industrial Graphics Web Client