Installation Troubleshooting

Log files are available for a Plant SCADA installation. Each installed component has one or more log files in their respective "ID" folder. For example, Plant SCADA creates the following installation log files:

C:\Program Files (x86)\Common Files\ArchestrA\Install\{692B4E4F-CC1F-4AA4-AEE8-1C22F7BA336B}\ILog<DateTimeStamp>.log

C:\Program Files (x86)\Common Files\ArchestrA\Install\{692B4E4F-CC1F-4AA4-AEE8-1C22F7BA336B}\MSI<DateTimeStamp>.log

The log files will notify you if Plant SCADA's security configuration was not successful during installation. You should take the action described below if one of the following warning messages is displayed.

• Installation successfully created the local Windows groups but was not able to add the current user to them. You can manually add the user to the groups.

  The account that was logged in during installation was not added to the Windows groups created by Plant SCADA (see Windows User Groups and Security Roles in the topic Installation Information).

  If required, you can use the Security Roles page in Configurator to associate this user with the required security roles (see Modify the Members of a Security Role).

• One or more of the members of a security role could not be validated. Please check the Security Roles tab in the Configurator.

  This indicates the users and local user groups associated with Plant SCADA's Security Roles could not be validated. For example, the domain server may have been unreachable or a user name was not valid.

  To fix this, go to the Security Roles page in Configurator. Verify the users and local user groups associated with each security role, then click Configure. The Configurator Messages panel will indicate if any further configuration changes are required. See Modify the Members of a Security Role.

• An error occurred applying security to resources. Please check the Security Roles tab in the Configurator.

  Plant SCADA will attempt to restrict access to some folders and services that need to be secured. This message indicates that the required security settings were not successfully applied.

  To fix this, go to the Security Roles page in Configurator. Select Configure to re-apply the security settings.

• Could not initialize security model because AVEVA Data Store service is not running. Please check the AVEVA Data Store service is running in the Windows Services Manager.

  Locate AVEVA Data Store in Windows Services Manager and confirm that its Status indicates it is "Running". You can Restart the service if required. Its Startup Type should also be set to "Automatic".