Assign recipient roles to a workflow action
- Last UpdatedSep 14, 2026
- 2 minute read
For workflow actions with the Send action item to OSM user checkbox selected, you need to define the recipient roles.
Assign recipient roles to a workflow action
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On the Tools menu, point to System management and click Entities and workflow.
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On the Maintenance of entities and workflow window, right-click an entity and click Workflow actions on the context menu.

The Workflow actions window opens.
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Right-click a workflow action and select Recipient roles. This option is only available on workflow actions with the Send action item to OSM user checkbox selected.

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Click New on the main toolbar to add a row.
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Click the Lookup icon to select an already defined recipient role for workflow actions.

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Click Save on the main toolbar.
Inactive roles will display a strikethrough.