Fetch sender from inverse workflow action

Limitations on determining sender from inverse workflow action

If workflow action is returned or rejected, the system can determine original sender if the path was A to B, and it is returning B to A. The sender at point A will receive a message that the item is being returned.

Fetch sender from inverse workflow action

When configuring a workflow action that goes backwards, you can specify whether performing the workflow action will trigger a message to sender.

• Fetch sender from inverse workflow action - This option will determine who the original sender was, if possible, and notify the sender with an action item in their My Actions list.

• Requires message to user - Enforces the writing of message text to sender.

  Note: The SMTP Settings in the Application Settings window must be configured for email functions to work.