Troubleshooting

S.No.

Error encountered

Resolution

1.

Unable to start the Equation editor

Check the registry entries for INCALCPRO in the following path Components Service->Computers->My computer->COM+ applications. If multiple entries of INCALCPRO are observed, then delete all the entries and reinstall AVEVA Production Accounting.

2.

Unable to register INCALCPRO.dll while installing AVEVA Production Accounting

1. Check the pre-requisites.

2. Verify that you run the installation as an Administrator.

3. Check the registry entries for INCALCPRO in the following path Components Service->Computers->My computer->COM+ applications. If multiple entries of INCALCPRO are observed, then delete all the entries and reinstall AVEVA Production Accounting.