User page

The following issues may arise while using the User page:

• VM allocation on the User page fails or takes a long time.

  • If a VM allocation failure error message appears, contact your administrator to delete the failed VM. Click on an enabled product version to allocate a new VM.

  • If a lack-of-credit error message appears, contact your administrator for more credits.

• After the system allocates a new VM, the system executes the start command before you connect to the VM. This is likely because either:

  • The start command execute failed. Complete the following:

    • Contact the Product team to verify the configuration script format for the image.

    • Contact your administrator to confirm that the configured commands can be executed normally.

    • Contact AVEVA Support to look into problems that occur within the VM.

  • The start command is stuck. Contact the Development team to look into problems that occur inside the VM.

• You still cannot access the VM after disconnecting and reconnecting. Contact your administrator to check your VM status.

• After you disconnect the VM for more than the assigned disconnection time while the VM is executing the stop workflow (backup data), a backup prompt appears if you attempt to reconnect the VM during the backup period. If the backup fails, an error message appears.

  • Contact your administrator to retry the stop operation on the pool status page.

  • Contact the development team to look into problems that occur within the VM.