Administrator page

When an administrator uses or manages a VM, the following situations can arise:

• An error notification banner appears on the VM pool page. For example, The pool is in an error state and no new VMs can be prepared.

  • To fix this, check if there are any running sessions. If every session is stopped, check the tenant credit.

  • A pool error means that VMs cannot be created. Contact the Development team to see what problems are occurring within the VM.

• An error session on the status page appears.

  • If one session is in an error state, contact the development team to find out what problems are occurring within the VM.

• One user’s session is in a stopped state.

  

  • Click Restart to restart the session.

• All users’ sessions are in a stopped state.

  • Click Restart to restart the session.