Feedback

To send feedback to AVEVA about Assay, click the menu button to the left of the Home tab and choose Customer Feedback from the menu. After entering any relevant information, click OK to create an email containing the required information which you can send to AVEVA using your default email client.

The Feedback dialog allows you to send different types of information to AVEVA:

• Name and Telephone: Enter your contact details if you wish support staff at AVEVA to contact you.

• Type: Select the type of feedback you wish to send. You can choose among a Problem report, a Question or a Suggestion for a feature in future versions of Assay.

• Description: Enter the information you wish to send to AVEVA. If you are reporting a problem, please include full details of the work you were performing at the time the problem occurred.

• Include recent error reports: If Assay stops responding for any reason, an error file will be created containing details of the application state when the error occurred. Select this check box to include any recent error files in the feedback.

• Include application state and machine details: Includes a file containing information about the current state of Assay and details about your computer's configuration.

• Please do not contact me for further information: If you select this box, support staff at AVEVA will not contact you to discuss your issues further.