Block or unblock Mobile Application

You can block or unblock the mobile application installed in the mobile devices. This feature can be used when a user loses the mobile device and would want to block the access to the application installed in the lost device. Through this feature you can block unauthorized use of the application. After the device is retrieved, the same feature can be used to unblock the application.

The blocking or unblocking feature takes approximately 3 minutes to reflect the changes on the device. Upon receiving a request from a mobile user, the administrator should inform the mobile user about the time taken for the changes to be reflected on the device.

Block/unblock mobile application on devices

1. In the Central Configuration page, click the Block/Unblock Mobile Application on Devices link to navigate to the page.

2. Select the required option from Search Criteria list. Available options are User, Blocked Devices, Unblocked Devices, and All.

   • To view the connection based on the User:

     1. Select the repository to which the user belongs to, from the Repository Name list.

     2. Select the required user from the User Lookup.

   • If you select the Blocked Devices or Unblocked Devices option, the blocked or unblocked devices are listed.

   • If you select the All option, then all the devices are listed.

3. Click Go. This would list all the devices based on the selected search criteria. The list displays the Device ID/UUID, Device Name, Device Type, OS Version of the application, if the device is blocked, Push Notification Token ID, Audit History of the block or unblock requests, and Connection details of the application.

4. Select the device in which you want to block or unblock the application.

5. To block or unblock all the devices listed here, select the Device ID/UUID.

6. Click Block or Unblock as per your requirement. The Block Device or Unblock Device appears.

7. Enter the comments for blocking or unblocking respectively. Specify the reason given by the user of the application to block or unblock the application and also the mode of communication used by the user to make this request.

View audit history of application

8. Follow steps 1-5 from the section Block/Unblock Mobile Application on Devices. The list of blocked/unblocked devices are listed.

9. Click the View link in the Audit History column.

   The Audit History appears displaying the following details:

   • Details of the administrator who has acted upon this request

   • Date of the execution of the request

   • Comments added by the administrator while executing the request

View device connections

The View Device Connections allows you to view a list of all the repositories that were configured to a particular device. In this screen you can also clear the active session tokens.

10. Follow steps 1-5 from the section Block/Unblock Mobile Application on Devices. The list of blocked/unblocked devices are listed.

11. From the list, click the View link in the Connections column.

Notifications will not be sent to blocked device, even if it has an active session token.

The View Device Connections screen appears displaying the following details:

• Repository Name: value specified in the Settings Configuration of the application

• Provider Name: value specified in the Settings Configuration of the application

• User Name: value specified in the Settings Configuration of the application

• Last Sync Date: last date and time when the user logged on the application

• Connection Name: displays the Connection Name given during the Work Tasks Pro configuration.

• Session Token: is the unique identifier which is used to identify the connection between the repository and the device. When the session token's value is zero, it indicates that the specific repository is not connected with device.

• Clear Session Token: It is used to clear the session token. Clearing the session toke stops sending notifications to the device. This releases the client connection license acquired for the user.