Workflow Variables

The following variables allow the user to filter the columns according to the workflow instance status of  incidents:

Variable System Workflow Status Completed

This variable is used to compare the completed workflow instance status. For example, the Support Manager wants to get all the incidents which contain workflows with completed status. To achieve this the Manager has to specify the Workflow Status variable equal to Variable.Sys.WFStatus.Completed in the view creation window.

By specifying this variable, the user will be able to view all the support incidents which contain workflows with completed status.

Variable System Workflow Status InProgress

This variable is used to compare the InProgress workflow instance status . For example, the Support Manager wants to get all the incidents which contain workflows which show in the progress status. To achieve this, the Manager has to specify the Workflow Status variable equal to Variable.Sys.WFStatus.InProgress in the view creation window.

By specifying this variable, the user will be able to view all the support incidents which contain workflows which show in the progress status.

Variable System Workflow Status Errors

This variable is used to compare the Errors workflow instance status. For example, the Support Manager wants to get all the incidents which contain workflows which contain errors in them. To achieve this, the Manager has to specify the Workflow Status variable equal to Variable.Sys.WFStatus.Errors in the view creation window.

By specifying this variable, the user will be able to view all the support incidents which contain workflows which are erroneous.