Configure Dispatch Patterns

You can configure the Dispatch Patterns for the queue from the Queue Management interface. You can set rules for both automatic Dispatch (push type) and manual Dispatch (pull type).

To specify the automatic dispatch pattern:

1. Open the queue for which you want to specify the automatic dispatch pattern.

   The Queue Management [Queue Name] page appears.

2. Click the Dispatch Patterns tab.

3. In the Automatic Dispatch section, select the Consider Same (Previous Allocated) Resource For Similar/Repetitive Tasks check box.

   This will assign the task that is a repetition or resembles an earlier task to the same resource who had handled the similar task earlier.

4. In the Matching Global Field list, select the global field.

   If you select the same resource, you will need to specify the global field that you want to use to identify if a task is similar to an earlier one or is repeated.

5. In the Search In option, specify whether the queue should search for a matching task by selecting one from Queue or from Work item.

   1. Queue: Click Queue if you want to search for the matching task in queues.

   2. Work item: Click  if you want to search for the matching task in work items.Work item

6. In the Specify Dispatch Pattern option, click any of the following to assign tasks to the participants:

   1. No Provider: Click No Provider if you do not want any provider for automatic dispatch. If you select this, you must select a manual dispatch pattern other than No Provider.

   2. Least Used Resource: Click Least Used Resource if you want to assign the task to the participant with the lowest number of tasks assigned from the queue.

   3. Random: Click Random if you want to assign the task in a random order.

   4. Round Robin: Select Round Robin if you want to assign the task on a round robin basis to each participant.

To specify the manual dispatch pattern:

7. Open the queue for which you want to specify the manual dispatch pattern.

   The Queue Management [Queue Name] page appears.

8. Click the Dispatch Patterns tab.

9. In the Manual Dispatch section, select the Show Get Next Item in Work Item check box.

   This option allows you to display the Get Next Item button and drop-down in the Work items list of participants. The participants can use this button to get the next item in the queue if the corresponding access rights have been set for them.

10. In the Set "Get Next Item Properties" option, select the item and specify the order in which tasks in the queue must be sorted by selecting from the Do OrderBy list.

11. Click Set.

12. In the Specify Dispatch Pattern option, click any of the following to assign tasks to the participants:

    1. No Provider: Click No Provider if you do not want any provider for manual dispatch. You can select this only when you have not specified the automatic dispatch pattern as No Provider.

    2. LIFO: Click LIFO if you want to assign the task to the participant on a Last In First Out basis.

    3. FIFO: Click FIFO if you want to assign the task to the participant on a First In First Out basis.

13. After configuring the dispatch patterns, click Update Dispatch Patterns to save the automatic and manual dispatch patterns.