Client service monitoring errors

Client service is not able to start a AVEVA Work Tasks service. In some situations, client service may not be able to start a service. It will continue to restart the service and send restart failure emails. One of the reasons could be that the database server is down or is not getting connected to the windows services.

Client service is restarting the remaining AVEVA Work Tasks windows services continuously in regular interval and sending the emails. Ensure that all services are able to connect to the database and the database is up. Other reason could be due to thread hanging behavior of WFEngine.

In Service Monitoring, if the thread hanging or locking behavior is not getting monitored, then there are chances that cached variable value is zero. This can happen, if the database server is down while reading the data from the database. Restart the client service which will read data once again and recreate the cache.