Communication state transition details

You can view the details of a change in a communication's state, including any attached documents. You can also add new documents to the state transition, and delete existing ones.

The full list of changes in a communication's state are listed in the State Transitions section of the Communication Details page, showing the new state and the date the change was made.

To view the state transition details:

1. In the State Transitions section of the Communication Details page, click the transition you want to view the details of.

   The State Transition Details dialog appears, with the following information:

   • Changed From State - the previous state of the communication

   • Changed To State - the new state of the communication following the change

   • Changed By - the user who made the change

   • Changed On - the date and time that the change was made

   • Comments - any comments added by the user who made the change

2. You can add a new attachment to the state transition by clicking Add Attachment.

3. Click the icon to view the details of any attachments or delete the attachment.

   For more information, see Delete communication attachments.