Delete communication templates

A communication template cannot be deleted if it is In Use - in other words, it has been copied or a communication has been created from it.

Deleting a communication template that was copied from the library has no effect on the source template, and you can copy the source communication template again into the current Best Practice Library/Contract Configuration.

The following users can delete communication templates:

• Organization Best Practice Library: users with the Maintain Organisation Best Practice Library permission

• Business unit Best Practice Library: users with one of the following sets of permissions:

  • the Manage Business Unit Best Practice Library permission for the business unit

  • the Access Across Business Units AND the Manage Business Unit Best Practice Library permission

• Project/dept Best Practice Library: the Project administrator

• Contract Configuration: users with the following contract roles:

  • Contract Owner

  • Contract Administrator

  • Contract Process Owner

  • Company Representative

To delete a communication template:

1. Navigate to the Best Practice Library for the Organization, business unit or project/dept, or the Contract Configuration page.

2. Select the Communication Templates tab.

   The Communication Templates page is displayed.

3. Click the drop-down arrow for the communication template you want to delete, and select Delete from the menu.

   A warning message is displayed

4. Click OK to confirm the deletion.