File download problems

Problem

You have tried to download a file that you have permission to view but the file does not appear.

Causes

There are generally three causes of file download problems in AVEVA Contract Risk Management:

• File downloads are blocked by a pop-up blocker or your internet security settings.

• The file has downloaded to an temporary internet folder.

• A large file opens as blank - this is due to the file need to stream from storage.

Solutions

Disable pop-up blockers for the AVEVA Contract Risk Management website

In order to download files from the AVEVA Contract Risk Management website you will need to configure any pop-up window blockers to allow pop-up windows from AVEVA Contract Risk Management. There may be pop-up blockers running on a number of your applications including third party internet explorer toolbars and antivirus applications.

See Browser options for more details.

Enable file downloads for your browser

To download files from AVEVA Contract Risk Management it is recommended that you enable file downloads and download prompting for your browser.

See Browser options for more details.

Access files that have been downloaded to a temporary folder

The files that you download from AVEVA Contract Risk Management are stored in your %temp% folder. To see the contents of this folder follow these steps:

1. Right-click the Start menu, and select Explore.

   The Start Menu Window is displayed.

2. Enter %temp% in the Address field then press the Enter key on your keyboard.

   A folder such as C:\Documents and Settings\user\Local Settings\Temp is displayed.

3. Sort the contents of this folder by Date Modified to find recently added documents.

4. Double-click the required document to open.

   Download problems with PDF files

Sometimes when a user downloads a PDF file from the AVEVA Contract Risk Management website, a blank window appears instead of the PDF file. This can occur due to the combination of operating system, browser and Adobe Reader version in use.

To resolve this issue you should either upgrade to the latest version of Adobe Reader, OR configure Adobe Reader to prompt the user to save the file to disk as follows:

5. Open the Adobe Acrobat or Adobe Reader application

6. Select Edit from the Main menu and Preferences from the menu.

7. Select Internet from the side panel to display the Web Browser Options.

8. Clear Display PDF in Browser.

9. Click OK.

10. Close the Adobe Acrobat or Adobe Reader application.