Cache Refresh not Reflected after the Product Upgrade

The changes in the Enterprise Console like the js, css, images, etc. files are not getting reflected after the product is upgraded or a package(which includes overwriting existing files) is installed.

Probable Cause:

• You have not cleared the browser cache after the product upgrade.

• The time (in seconds) set for cacheControlMaxAge attribute in the Web.Config file located in <product installation path>\Web\BPMUITemplates\Default\ of the Enterprise Console is not reached.

Resolution:

• After the product upgrade, delete the browser cache manually on the client browser. You need to clear the browser cache only once.

• If you change the .js, .css, or image files, the changes would reflect after the time specified for cacheControlMaxAge attribute.

For more information, see Cache Refresh Settings.