Work Items
- Last UpdatedMar 12, 2021
- 1 minute read
The option Work Items, allows you to replace an actor to whom the work item is assigned with an alternate actor.
Functionality
-
If no work items are assigned to the User to be Replaced either through Web Channel or Mail Channel, then a message User is displayed.
-
To re-assign the work items of the User to be Replaced to different users, you have to user the Manage Work Items feature available through Tools > Manage Work items.
-
To re-assign the work items of the User to be Replaced to the same user, you can use this Replace User feature.