How Frequently Used suggestions are calculated?

Downtime Quick Complete enables you to classify Downtime records based on suggestions for frequently-used Cause, Cause location, Classification, and Effect value combinations for the reporting point associated with the record to classify.

Note This feature is only available when configured. If Quick Complete has not been configured it will not appear in the context menu.

Explaining the percentage

The percentage indicates the percentage of records with a particular combination (Cause, Cause Location, Classification, optionally Effect) for that reporting point for the time window. For example, a percentage of 40% indicates of the total records within that time, 40% have the same combination of Cause, Cause Location, Classification.

Example of how percentages are distributed

In this example, for Reporting Point A, there are with 42 records returned in the specified time window. Only the top five combinations appear in the Quick Complete suggestion list, as shown in yellow. However, there is an additional combination of records that are factored into the percentage calculation, which is Combination 6 in this example.

Therefore, all records that fit within the time window are factored into the percentage calculation, regardless of whether they belong to the top five returned suggestions.

Guidelines

• Quick complete suggestions are based on combinations of classified Downtime records that started after the window start.

• Suggestions will show the top five most frequent combinations based on the configured Quick Complete time window.

• If there are no classified Downtime records for that reporting point for the configured time window, the suggestion box will say No suggestions available.

• If the relationship matrix is changed, this will cause the suggestions to no longer be valid. They will still be shown but selecting them will result in an error.

• Quick complete menu options are cached on both the client and server. Therefore, quick complete options may not always be up to date. The client cache duration is 15 minutes, and the server cache duration is 6 hours. Therefore, changes to the top five suggestions may not be reflected in the client for potentially 6 hours and 15 minutes.

• If you select Quick Complete options for a record that already has values for Cause, Classification, and Effect, this will overwrite the existing values.

Related topics

• Use Downtime Quick Complete

• Frequently Used Pins

• Selected Pins

• Manage Quick Complete Pins (Admin)