Start a Maintenance Ticket

Maintenance Tickets are automatically started when the Controller initiates a Stop command at a Batch Transfer location. Any volume reported by accumulation devices from this point on will be captured in the Maintenance Ticket, until a normal ticket is started.

When a Maintenance Ticket starts:

• Batch Completion is executed on the previous active batch. For more information, see Understand the Ticket Stop function.

• A new active batch is started and flagged as a Maintenance Ticket. On the Batch Transfer Control display, the Maintenance Ticket field will be set to Yes.

• The pending queue remains unchanged. That is, the system does not use batches in the pending queue for the purpose of creating Maintenance Tickets.

• The Batch ID is set to Maintenance.

• The Scheduled GSV is reset to 0.

• The Volume To Go is inherited from the previous active batch and continues to decrement.

• The Ticket GSV, NSV and S&W volumes are reset to 0.

• Volumetric fields for each input device to the active batch are cleared.

• The Ticket ID is inherited from the previous active batch, appended with an alphabet character (for example: 500026 becomes 500026_A).

• The Product is inherited from the previous active batch.

An event related to the active batch completion and maintenance ticket creation is generated.