Add a new contact

Follow this procedure to add a new contact to the system.

To add a new contact

1. On the OnCall Contact Summary window, select New Contact.

   The New Contact dialog box opens.

   New Contact dialog box (Company contact)

   

2. In the Contact Type field, select one of the following:

   • Company

   • Third Party

   • Emergency

   • Logistic

     Based on your selection, one of four possible versions of the New Contact dialog box appears.

     New Contact dialog box (Third Party contact)

     

     New Contact dialog box (Emergency contact)

     

     New Contact dialog box (Logistic contact)

     

3. To associate the contact with all stations, select All Stations.

4. Company contact only:

   1. To have the contact receive an email or text message when specific measurement or AVEVA Enterprise SCADA alarms occur, select On Call.

   2. To send alarms to the contact's business email when the contact is on call, select Send Alarms to Business Email.

   3. To send alarms to the contact's SMS email when the contact is on call, select Send Alarms to SMS Email.

   4. To have the contact receive an email or text message when system alarms occur, select Receive System Alarms.

   5. To have the contact receive an email or text message when point alarms occur, select Receive Point Alarms.

5. Use the tables in View contact information as a guide to configuring the remaining fields on the New Contact dialog box.

6. Select Save before proceeding to the next step.

7. (Skip if All Stations is selected.) Select Stations.

   The Contact Station Assignment dialog box opens.

   

8. To associate a contact with a station:

   1. Under Available Stations on the Contact Station Assignment dialog box, select the name of the station.

   2. Select the right-facing arrowheads.

      The station appears in the Stations Assigned to Contact column.

9. To disassociate a station from a contact:

   1. Under Stations Assigned to Contact on the Contact Station Assignment dialog box, select the name of the station.

   2. Select the left-facing arrowheads.

      The station appears in the Available Stations column.

10. Back on the New Contact dialog box, select Save.

    The new contact appears on the appropriate tab of the OnCall Contact Summary window.