Project Administration Team

Each customer has its own internal organization for the management and coordination of IT systems. However, experience shows that if the Administration roles for a project are not firmly established, especially across multi-location Global projects, then the "Housekeeping" activity can become disjointed and the project may suffer downtime whilst repair work has to be undertaken in normal working time. The aim is to keep coordination and decision making streamlined with a minimum overhead of debate and dialog.

AVEVA suggest the following for a major project:

ADMIN Lead

A single technical expert, with an in-depth knowledge of the application from a User and Administration background is placed in charge of the whole project, has decision making authority and is the contact for communication with the engineering and IT management for the project. This person is to have a full-time Deputy who can stand-in in their place during planned and unexpected absence. In a Global project the location of the Hub should be sited at the location of this person.

This role, including the Deputy, should have a high-level of IT knowledge and be a trusted partner of the IT group with permissions to access the application server(s) to perform specific tasks.

It will be this role that has the main contact with AVEVA Support unless it pertains to a specific discipline need when the Discipline SME role comes into play.

This is a full-time role on a major project.

Discipline Subject Matter Experts

Each major discipline to have a nominated SME who coordinates all discipline activities with the Admin Lead and other SME’s. This may include a Catalogue and Spec SME who performs the specific task of servicing the Discipline SME’s with skills for this specializt area. The SME should have a high level of expertise at a User level with a firm understanding of the principles of projects. If the project is Global it is still suggested that a single SME is nominated for each discipline in order to maintain a common project approach.

Depending on project scale and level of discipline activity, within the team of Discipline users there should be trusted senior users who can stand-in for the SME in the event of absence.

For Discipline specific issues this role should be in touch with a discipline SME counterpart in AVEVA Support.

This is a part-time role on the project. Activity intensity on specific issues will vary with the project schedule. At project start it is most likely to be a virtually full-time role for the opening weeks, moving to an irregular pattern of high and low workloads to be balanced with the primary role of engineering and/or design on the project.

Global Satellite Co-ordinator

On a Global project it is recommended that each location nominates a senior user from the project to act as the local Administrative support for Global. This role reports to the Admin Lead. Ideally the person fulfilling this role should have both end user and Administrative experience and also have a high-level of IT knowledge and be a trusted partner of the IT group with permissions to access the application server(s) to perform specific tasks under the direction of the Admin Lead.

Depending on project scale within the team of users at the satellite there should be trusted people who can stand-in for the Global Satellite Coordinator in the event of absence.

It is not expected that this role will need to contact AVEVA Support directly as issues should be escalated through the Admin lead or Discipline SME’s depending on the topic. However, where there are time-zone issues this may change to make sure contact with local AVEVA support is established.

This is a part-time role on the project following a similar pattern of workload to the Discipline SME’s.